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Mobile Banking

Hong Leong Connect Mobile Banking App allows you to access your banking accounts on-the-move, to perform instant fund transfer via your mobile phone and to locate Hong Leong Bank's points of services, whenever and wherever. Download the App today from your iPhone, BlackBerry and Android smart phone.

Step 1:

Get Internet PIN (I-PIN) from any
Hong Leong Bank's ATM

Step 2:

Download FREE
Hong Leong Connect App
onto your smartphone

Mobile platforms:

Step 3:

Select "Use Hong Leong Connect" to
register online + mobile banking at one-go!


Click on the smart phone icon of your choice to start the registration tutorial.


Account Inquiry
  • Check your account balances and transaction history on-the-move, whether you are stuck in a jam or commuting on the train.
PEx - Payment Express
  • The simplest and quickest mobile-to-mobile payment service! PEx enables you to pay from your Hong Leong Current or Savings Account to any local mobile number on your smart phone contacts address book or to anyone with a local mobile number.
Locate & Link-Up
  • Our interactive branch locator is now made available on your mobile phone! Find the nearest Hong Leong ATM, Branch, eBanking Centre, Bureau de Change, Business Centre, Cash Deposit Machine, Cheque Deposit Machine, HLebroking, Priority Banking, and Trade Services. You'll also able to locate Hong Leong Promotions and merchant tie ups around you.

    •  

Hong Leong Connect Mobile Banking is secure & safe.
  • Your Mobile Banking PIN is tied to your smart phone. So a 3rd party will not be able to login
    to your account from another smart phone.

 

  • You are required to deactivate your Hong Leong Connect Mobile Banking under the following scenario, before you can proceed with new Mobile Banking registration:
    • When your mobile phone is lost/stolen
    • When you change your mobile phone
    • When you cancel your Hong Leong Connect Online Banking account and re-register again

 

  • 2 options to deactivate/cancel your Mobile Banking:
    • Login to Hong Leong Connect Online Banking and email us via Compose Message in the Message menu, select Deactivate/Cancel Mobile Banking in the Enquiry Category.

      OR

    • Call our Customer Service at 03-7626 8899
Get started with the following checklist:

 

  • An active Hong Leong ATM / Debit Card / Credit Card

     

  • A Smart Phone of any of the below specifications :
     
    Manufacturer
    		 Model
    Apple IOS version 4.x and beyond
    Apple iPhone 3GS / iPhone 4 / iPhone 4S / iPhone 5
    Android OS version 2.x and beyond
    Samsung Galaxy S / SII / SIII, Note I / II Nexus
    HTC Desire / Hero / Legend / Incredible
    Blackberry OS version 5.0 and beyond
    BlackBerry Curve / Bold / Pearl / Storm / Torch

    * Best supported by these smart phone device platforms

     

  • Internet PIN - You can obtain the Internet PIN from any Hong Leong Bank's ATM . This is required for first time registration of your Hong Leong Connect Mobile Banking App.

     

  • Where to download Hong Leong Connect Mobile Banking App ?
    • App Store - Apple iPhone
    • App World - BlackBerry
    • Market / Google Play / Play Store - Android

     

Click here for our Interactive Tutorial

 

Welcome to Hong Leong Connect Mobile Banking's Interactive Tutorial

 

Come experience our interactive tutorial on how to download and register Hong Leong Connect Mobile Banking App on your smart phone.

 

Just click on the smart phone icon of your choice to start the tutorial.

 

Step 1: Downloading the Mobile Banking App

 

 

Step 2: Registering for Mobile Banking

 

 

 

About Hong Leong Connect
Q1. 
What is Hong Leong Connect?
A1. 
Hong Leong Connect brings you a host of digital banking services offered by Hong Leong Bank to its customers. At present, Hong Leong Connect offers Online Banking, and a Mobile Banking App on 3 smart phone platforms - Apple iPhone, Android and Blackberry.
Q2. 
What is Hong Leong Connect Online Banking?
A2. 
Hong Leong Connect Online Banking provides the convenience of accessing your bank accounts and performing online banking transactions from an internet browser in the comfort of your home, office or wherever you have access to a computer, even after banking hours.
Q3. 
What is Hong Leong Connect Mobile Banking App?
A3. 
Hong Leong Connect Mobile Banking App allows customers on the move to access their bank accounts and to perform online banking transactions via a dedicated application on their smart phones (Apple iPhone, Android and BlackBerry).
Q4. 
Do both Online Banking and Mobile Banking App offer the same type of services?
A4. 
Not at this moment. Please refer below table for the various services offered.

 

Functions Channels Supported
Online Banking Mobile Banking App
Account Inquiry - View your account balances and transaction history
PEx - Payment Express  
Bill payment & Prepaid reloads  
Pay+ & Fund Transfers - Transfer funds to HLB or other Bank accounts  
Loan / Credit Card Repayment  
Standing Instructions (SI)  
Cheque Management  
About Hong Leong Connect Mobile Banking App
Q5. 
Why should I use Hong Leong Connect Mobile Banking App?
A5. 
Hong Leong Connect Mobile Banking App is secure and easy to use. You are only required to download the Mobile Banking App onto your smart phone and to perform a one-time registration and activation process. Subsequently you can access your bank accounts on your smart phone anytime and anywhere with just your Mobile PIN.
Q6 
How do I know if my smart phone supports Hong Leong Connect Mobile Banking App?
A6. 
Hong Leong Connect Mobile Banking App is best supported by these smart phone device platforms:

 

Manufacturer Model
Apple iOS Version 3 / 4
Apple iPhone 3G / iPhone 3GS / iPhone 4
Android OS version 1.6 / 2.1 / 2.2 / 2.3
Samsung Galaxy S
HTC Desire / Hero / Legend / Incredible
LG Optimus P500 / GW620
Blackberry OS version 4.5 / 5.0 / 6.0
Blackberry Curve / Bold / Pearl / Storm / Torch
Q7 
Where and how do I download Hong Leong Connect Mobile Banking App?
A7. 
Step 1: Locate the application download widget on your smartphone. See the table below for reference.

 

Smart Phone Platform Where to get it
Apple iPhone App Store
Android Market Place
Blackberry App World

 

Step 2: Select the widget and search for "Hong Leong Connect".
Step 3: Install the App on your smart phone. Once completed, you will find
the "Hong Leong Connect" App on your mobile home screen or in the App folder.
Q8. 
What other requirements are there for my smart phone to access Hong Leong Connect Mobile Banking App?
A8. 
Your smart phone must have at least a 3G network access or Wi-Fi connection to access your Hong Leong Connect Mobile Banking App.
Q9. 
Is Hong Leong Connect Mobile Banking App secure to use?
A9. 
Yes. Hong Leong Connect Mobile Banking App will only be made accessible after a successful authentication of your credentials by Hong Leong Bank during registration. Your Hong Leong Connect Mobile Banking App is secured as it can only be accessed via the smart phone that was used to download the App and used for the first-time registration on your smart phone, followed by a the creation of a Mobile PIN (that is only known to you) for subsequent logins
Q10. 
What is a Mobile PIN? Is it important?
A10. 
A Mobile PIN is a security PIN that is used to gain access to your Hong Leong Mobile Banking account via your smart phone. Remember your Mobile PIN and never divulge it to anyone.
Q11. 
Can I access Hong Leong Connect Mobile Banking App from overseas?
A11. 
Yes, you can, as long as your smart phone has a 3G network access or Wi-Fi connection.
Q12. 
Will there be any service charge imposed by the Bank for accessing Hong Leong Connect Mobile Banking App?
A12. 
There is no service charge for accessing Hong Leong Connect Mobile Banking App. The Bank's standard transactional service fees shall apply when you perform any 3rd party or interbank fund transfer.
Registration and Login
Q13.  
If I'm an existing Hong Leong Connect Online Banking user, do I still need to register for Hong Leong Connect Mobile Banking App?
A13. 
Yes.
Step 1: When registering for the first time on the Hong Leong Connect App on your smartphone, select "I have Online Banking A/C" to activate Hong Leong Connect using your existing Hong Leong Connect Online Banking User Name and Password, ATM / Debit / Credit Card Number and Internet PIN from ATM;
Step 2: Register for Hong Leong Connect Mobile Banking App by creating your own Mobile PIN for your subsequent login to Hong Leong Connect Mobile Banking account.
Q14. 
If I'm not a Hong Leong Online Banking user, do I need to register online first?
A14. 
No. You can register for both your Hong Leong Connect Online Banking and Hong Leong Connect Mobile Banking account at one go by activating your Hong Leong Connect App on your smart phone.
Step 1: Select "I don't have Online Banking A/C" then enter your ATM / Debit / Credit Card Number, Internet PIN from ATM, New IC No, Old IC (if you're born before 1977), Passport/Military IC/Business Reg. (Mandatory if you don't have a new IC);
Step 2: Create your Hong Leong Connect Online Banking User Name, Password and Security Picture; this information will be used for your subsequent login to Hong Leong Connect Online Banking;
Step 3: Register for Hong Leong Connect Mobile Banking App by creating your own Mobile PIN for your subsequent login to Hong Leong Connect Mobile Banking account.
Q15. 
I am a new Hong Leong Bank customer and have successfully performed a first- time registration using my smart phone. Can I access my bank accounts and perform online banking transaction via an internet browser?
A15. 
Yes, you can access your Hong Leong Connect Online Banking via an internet browser using the User Name and Password that you have created during registration on your smart phone.
Q16. 
I am a new Hong Leong Bank customer who wishes to register for a Hong Leong Connect Mobile Banking App. However, I could not register for an Open Transfer Package. What should I do?
A16. 
You may use an ATM / Debit / Credit card for registration and the Internet PIN entered must be obtained from the ATM. If you wish to use a Credit Card for registration, you must ensure that you are also holding an ATM / Debit card at the same time. If you still encounter difficulties, please call our Customer Service at 03-76268899 for assistance.
Q17. 
How do I login to Hong Leong Connect Mobile Banking App?
A17. 
Step 1: Locate and select the "Hong Leong Connect" App from your Home screen / Application folder;
Step 2: Select "Use Hong Leong Connect" on the Main Menu;
Step 3: Enter your Mobile PIN and select "Submit" button.
Important note - please ensure that the security picture displayed is the same as the one you selected during registration.
Q18. 
What if I have forgotten my Mobile PIN? What should I do?
A18. 
Step 1: At the login screen of your Hong Leong Connect Mobile Banking account, select "Forgot PIN" button;
Step 2: Enter your ATM / Debit / Credit Card Number and Internet PIN obtained from ATM;
Step 3: Enter your new Mobile PIN and re-confirm the new Mobile PIN;
Step 4: Upon "Submit" you will be notified of the successful Mobile PIN change. You may then proceed to login to your Hong Leong Connect Mobile Banking account with your new Mobile PIN.
Q19. 
I have a Hong Leong Connect Online Banking account. Can I use my password to access my Hong Leong Connect Mobile Banking App?
A19. 
No. You have to use the Mobile PIN that you created during your smart phone registration to access your Hong Leong Connect Mobile Banking account.
Q20. 
Will the Hong Leong Connect Mobile Banking account automatically log out?
A20. 
Yes. When the application is left idle or inactive for 1 minute, your Hong Leong Connect Mobile Banking account will be logged out automatically.
Q21. 
I can't login to my Online Banking. What should I do?
A21. 
Please select "Logout" before switching out of your Hong Leong Connect Mobile Banking App for security purpose
Q22. 
How many attempts can I try to login to Hong Leong Connect Mobile Banking account?
A22. 
You have a maximum of 3 attempts to login to Hong Leong Connect Mobile Banking account. If you exceed the maximum attempts allowed, your access to Hong Leong Connect Mobile Banking account will be blocked.
Q23. 
My Hong Leong Bank account has become dormant. Can I still register for Hong Leong Connect Mobile Banking App?
A23. 
No. You need to first obtain an Internet PIN from any Hong Leong Bank's ATM to reset password on your Hong Leong Connect Online Banking account. Once your account is activated, you may then proceed with the activation and registration process for Hong Leong Connect Mobile Banking App.
Q24. 
Why am I only able to see certain accounts in Hong Leong Connect Mobile Banking account?
A24. 
Please select "View All Accounts" to view all your accounts that you have with Hong Leong Bank.
Q25. 
Why can't I find previous transactions in my current / savings / credit card account in my Hong Leong Connect Mobile Banking account?
A25. 
You can only view up to the last 20 transactions made within the last 2 months on your Hong Leong Connect Mobile Banking account.
Q26. 
What should I do, if my smart phone with registered access to Hong Leong Connect Mobile Banking App is lost / stolen?
A26. 
Please call our Customer Service at 03-76268899 immediately to de-activate your phone's access to Hong Leong Connect Mobile Banking App.
Q27. 
I have de-activated my Hong Leong Connect Mobile Banking App. Can I still access to Hong Leong Connect Online Banking?
A27. 
Yes. You can still access your account via Hong Leong Connect Online Banking.
Q28. 
I have terminated my Hong Leong Connect Online Banking account, can I still access my Hong Leong Connect Mobile Banking account?
A28. 
No. You are required to have a Hong Leong Connect Online Banking account in order to activate your Hong Leong Connect Mobile Banking account.
Q29. 
I lost/changed my mobile phone, can I download the Hong Leong Connect App to my new phone and continue to login my existing Hong Leong Connect Mobile Banking account?
A29. 
Yes, however you will need to re-register your Mobile Banking App. Please call our Customer Service at 03-76268899 to deactivate your mobile banking account. Next you will require an Internet PIN from the ATM before re-registering your Mobile Banking App with your new mobile phone. As an added security feature, your Mobile Banking App can only be tied to one mobile phone at a time.
Q30. 
I have changed my mobile number, can I still access my Mobile Banking App on my current phone?
A30. 
Yes, you can still access your Mobile Banking App even if you have changed your mobile number. Please make sure your mobile number is from a valid local service provider.
PEx - Payment Express
Q31. 
What is PEx?
A31. 
PEx is short for Payment Express, a mobile-to-mobile payment service only available on Hong Leong Connect Mobile Banking App. It enables you to pay from your Hong Leong Current or Savings Account to any Malaysian mobile number, including those in your contacts list.
Q32. 
How can the person receive the PEx payment from me?
A32. 
The payee will first receive an SMS from Hong Leong Bank to notify them of the PEx payment performed by you. The notification SMS contains the payment amount and a website URL for payment collection within 3 days of the transaction date. The payee would need to contact you for the Collection Code before they can collect the PEx payment successfully. It's your responsibility to verify the payee and to disclose the Collection Code to the payee only and not to anybody else.
Q33. 
How come there is no PEx option in my Hong Leong Connect Mobile Banking App?
A33. 
If you currently have a Close Transfer package on your Hong Leong Connect Online Banking account or you have chosen a Close Transfer package during registration, then the PEx option is not available to you. PEx is available in Open Transfer package only.
Q34. 
Can I change to an Open Transfer package?
A34. 
Yes, you can change to an Open Transfer package via Hong Leong Connect Online Banking by following below steps:
Step 1: Obtain Internet PIN at ATM;
Step 2: Login to Hong Leong Connect Online Banking at www.hongleongconnect.my and select "Update My Account" and "Online Package Update";
Step 3: Enter ATM / Debit card number and Internet PIN and "Submit";
Step 4: Upon successful change, logout and re-login. You will be able to see 3rd party transfer / payment and Interbank Giro (IBG) or Pay+ services available on your Online Banking account;
Step 5: When you login to Hong Leong Connect Mobile Banking App, the PEx option will appear on the menu panel.
Note - Once upgraded to an Open Transfer package, you cannot revert to a Close Transfer package.
Q35. 
Does the payee require a current / savings account with Hong Leong Bank to make the PEx payment collection?
A35. 
No. As long as the payee has a current or savings account from a network of over 12 participating banks in Malaysia, he / she will be able to make the said collection.
Q36. 
Does the payee have to become a Hong Leong Connect Online / Mobile Banking user in order to collect the PEx payment?
A36. 
No. As long as the payee has a current or savings account from a network of over 12 participating banks in Malaysia, he / she will be able to make the said collection.
Q37. 
Is there a limit on the amount that can be transferred via PEx?
A37. 
Yes. The default limit set by the Bank is RM1,000 per day, but you can reset the limit to any amount below RM1,000 per day as you wish.
Q38. 
Where and how do I set the transaction limit for PEx?
A38. 
Step 1: Login to Hong Leong Connect Online Banking account and Select "Update My Account" and "Online Transaction Limit";
Step 2: Enter your preferred limit and "Submit";
Step 3: Click on "Request TAC" hyperlink.
Step 4: Enter the TAC number that you receive via mobile phone and "Submit". Select "Online Transaction Limit" again and you will see that your new transaction limit.
Q39. 
Do I need to register the payee's account in my Hong Leong Connect Mobile Banking account for them to make the PEx payment collection?
A39. 
No. As long as the payee has a current or savings account from a network of over 12 participating banks in Malaysia, he / she will be able to make the said collection.
Q40. 
What type of accounts can I use to make a PEx transaction?
A40. 
You can use either your Hong Leong Current or Savings account to make a transfer payment via PEx.
Q41.
Is there a service charge imposed for sending money via PEx?
A41. 
Yes. However, you can enjoy zero service fee during PEx promotional period from time to time. Do note that if you have opted to send a Collection Code to a payee via SMS, then you will be charged the standard SMS rate by your telco network.
Q42. 
Is there a service charge imposed for collecting a PEx payment?
A42. 
No.
Q43.
How do I know if the payee has collected the PEx payment?
A43. 
Step 1: Login to your Hong Leong Connect Mobile Banking account.
Step 2: Select "PEx" on the bottom menu (for Android / Blackberry platforms, tap the "Menu" button on your smart phone to access "PEx");
Step 3: Select "Transaction Status" on PEx - Payment Express;
Step 4: a) Select "Pending / Uncollected" button to view a list of payments that have yet to be collected OR
b) Select "Successful" button to view list of payments successfully collected.
Q44.
Why is my payee unable to make a collection at the PEx Payment Collection website?
A44. 
There could be a few possibilities: -
i) the payee may have entered unmatched / incorrect transaction data.
ii) the payee may have exceeded the maximum attempts allowed for entering the correct transaction data.
iii) the Collection Code has expired.
Q45. 
My payee is unable to make the PEx payment collection as the Collection Code has expired. What should I do?
A45. 
Step 1: Login to your Hong Leong Connect Mobile Banking account;
Step 2: Select "PEx" on the bottom menu (for Android / Blackberry platforms, tap the "Menu" button on your smart phone to access "PEx");
Step 3: Select "Transaction Status" on PEx - Payment Express;
Step 4: Select "Failed/Expired" button to view the list of payment;
Step 5: Once you have located the said expired payment in this list, you may proceed to re-initiate a PEx transaction to the said payee
Q46. 
My payee has successfully collected the PEx payment once. Can he / she collect the same payment again?
A46. 
No. The payee can collect a PEx payment one time only.
Q47. 
Can I cancel a PEx transaction that has been previously successfully initiated?
A47. 
Yes, as long as it has not been collected by the payee
Q48. 
What should I do if my smart phone ran out of battery before I was able to complete my PEx transaction?
A48. 
Step 1: Login to your Hong Leong Connect Mobile Banking account.
Step 2: Select "PEx" on the bottom menu (for Android / Blackberry platforms, tap the "Menu" button on your smart phone to access "PEx");
Step 3: Select "Transaction Status" on PEx - Payment Express;
Step 4: Select "Pending / Uncollected" button. If you do not find your transaction here, you may proceed to initiate the PEx transaction again.
Q49. 
Can I send the Collection Code via SMS to an overseas mobile number?
A49. 
No. At the moment Hong Leong Connect Mobile Banking App only accepts Malaysian mobile phone numbers.