Welcome to the PEx Revolution.

PEx is a revolutionary new mobile-to-mobile money transfer system. Short for Payment Express, PEx provides a fast and convenient way for you to send money from your smartphone to any Malaysian mobile phone number. Put simply, you don't need someone's bank account number to send them money. Now all you need is their mobile number.

How it works.

Within the Hong Leong Connect Mobile Banking app, simply enter the phone number you want to send money to or select from your Contacts, the amount up to RM1000 per day, and send it. Every PEx transaction will be given a collection code that you can send via SMS to the payee.

The payee will receive an sms notice about the PEx payment, and then will go to www.hongleongconnect.my to claim the money. They will need to enter their phone number, PEx amount, collection code, and the designated bank account they want the funds transferred to. It can be any current or savings account from a network of over 12 participating banks in Malaysia.

Why you want to have PEx.

5 REASONS WHY YOU NEED PEx

 

  1. You are out with your friends for lunch or drinks and it’s time to split the bill. You and your friend can just PEx each other. Easy Peasy!
  2. Out on the first date but don’t feel like having either party to foot the bill? Surprise them by PEx-ing the money to his/her mobile number and they can make a PEx payment collection, then withdraw it at the nearest ATM.
  3. Be a life savior! Your little brother or sister is stuck in college and has no money for lunch and the taxi fare home. Just PEx the money to their mobile phone and they can make a PEx payment collection, then withdraw it at the nearest ATM.
  4. Mobile numbers are easier to remember and normally stored in your phone contacts. Transfer money to a mobile number is much easier than to an account number.
  5. Send pocket monies to your wife and children each month by just transferring cash to their mobile number via PEx.

 

Check out how to perform and claim your PEx here.

 

How do I collect my PEx payment?

 

You can collect your PEx payment by visiting www.hongleongconnect.com.my and selecting the "PEx Payment Collection - Claim here" button.

You will be required to enter:

1. The Collection Code (from sender)
2. Your Mobile Number (in receiving PEx payment notification)
3. The Payment Amount

Subsequently, you need to enter an account number to receive the payment. The account number must be a current or savings account from a network of over 12 participating banks.

 

Watch how Royston & Marlene get connected through PEx...
Q1. 
What is PEx?
A1. 
PEx is short for Payment Express, a mobile-to-mobile payment service only available on Hong Leong Connect Mobile Banking App. It enables you to pay from your Hong Leong Current or Savings Account to any Malaysian mobile number, including those in your contacts list.
Q2. 
How can the person receive the PEx payment from me?
A2. 
The payee will first receive an SMS from Hong Leong Bank to notify them of the PEx payment performed by you. The notification SMS contains the payment amount and a website URL for payment collection within 3 days of the transaction date. The payee would need to contact you for the Collection Code before they can collect the PEx payment successfully. It's your responsibility to verify the payee and to disclose the Collection Code to the payee only and not to anybody else.
Q3. 
How come there is no PEx option in my Hong Leong Connect Mobile Banking App?
A3. 
If you currently have a Close Transfer package on your Hong Leong Connect Online Banking account or you have chosen a Close Transfer package during registration, then the PEx option is not available to you. PEx is available in Open Transfer package only.
Q4. 
Can I change to an Open Transfer package?
A4. 
Yes, you can change to an Open Transfer package via Hong Leong Connect Online Banking by following below steps:
Step 1: Obtain Internet PIN at ATM;
Step 2: Login to Hong Leong Connect Online Banking at www.hongleongconnect.my and select "Update My Account" and "Online Package Update";
Step 3: Enter ATM / Debit card number and Internet PIN and "Submit";
Step 4: Upon successful change, logout and re-login. You will be able to see 3rd party transfer / payment and Interbank Giro (IBG) or Pay+ services available on your Online Banking account;
Step 5: When you login to Hong Leong Connect Mobile Banking App, the PEx option will appear on the menu panel.
Note - Once upgraded to an Open Transfer package, you cannot revert to a Close Transfer package.
Q5. 
Does the payee require a current / savings account with Hong Leong Bank to make the PEx payment collection?
A5. 
No. As long as the payee has a current or savings account from a network of over 12 participating banks in Malaysia, he / she will be able to make the said collection.
Q6. 
Does the payee have to become a Hong Leong Connect Online / Mobile Banking user in order to collect the PEx payment?
A6. 
No. As long as the payee has a current or savings account from a network of over 12 participating banks in Malaysia, he / she will be able to make the said collection.
Q7. 
Is there a limit on the amount that can be transferred via PEx?
A7. 
Yes. The default limit set by the Bank is RM1,000 per day, but you can reset the limit to any amount below RM1,000 per day as you wish.
Q8. 
Where and how do I set the transaction limit for PEx?
A8. 
Step 1: Login to Hong Leong Connect Online Banking account and Select "Update My Account" and "Online Transaction Limit";
Step 2: Enter your preferred limit and "Submit";
Step 3: Click on "Request TAC" hyperlink.
Step 4: Enter the TAC number that you receive via mobile phone and "Submit". Select "Online Transaction Limit" again and you will see that your new transaction limit.
Q9. 
Do I need to register the payee's account in my Hong Leong Connect Mobile Banking account for them to make the PEx payment collection?
A9. 
No. As long as the payee has a current or savings account from a network of over 12 participating banks in Malaysia, he / she will be able to make the said collection.
Q10. 
What type of accounts can I use to make a PEx transaction?
A10. 
You can use either your Hong Leong Current or Savings account to make a transfer payment via PEx.
Q11. 
Is there a service charge imposed for sending money via PEx?
A11. 
Yes. However, you can enjoy zero service fee during PEx promotional period from time to time. Do note that if you have opted to send a Collection Code to a payee via SMS, then you will be charged the standard SMS rate by your telco network.
Q12. 
Is there a service charge imposed for collecting a PEx payment?
A12. 
No.
Q13. 
How do I know if the payee has collected the PEx payment?
A13. 
Step 1: Login to your Hong Leong Connect Mobile Banking account.
Step 2: Select "PEx" on the bottom menu (for Android / Blackberry platforms, tap the "Menu" button on your smart phone to access "PEx");
Step 3: Select "Transaction Status" on PEx - Payment Express;
Step 4: a) Select "Pending / Uncollected" button to view a list of payments that have yet to be collected OR
b) Select "Successful" button to view list of payments successfully collected.
Q14. 
Why is my payee unable to make a collection at the PEx Payment Collection website?
A14. 
There could be a few possibilities: -
i) the payee may have entered unmatched / incorrect transaction data.
ii) the payee may have exceeded the maximum attempts allowed for entering the correct transaction data.
iii) the Collection Code has expired.
Q15. 
My payee is unable to make the PEx payment collection as the Collection Code has expired. What should I do?
A15. 
Step 1: Login to your Hong Leong Connect Mobile Banking account;
Step 2: Select "PEx" on the bottom menu (for Android / Blackberry platforms, tap the "Menu" button on your smart phone to access "PEx");
Step 3: Select "Transaction Status" on PEx - Payment Express;
Step 4: Select "Failed/Expired" button to view the list of payment;
Step 5: Once you have located the said expired payment in this list, you may proceed to re-initiate a PEx transaction to the said payee
Q16. 
My payee has successfully collected the PEx payment once. Can he / she collect the same payment again?
A16. 
No. The payee can collect a PEx payment one time only.
Q17. 
Can I cancel a PEx transaction that has been previously successfully initiated?
A17. 
Yes, as long as it has not been collected by the payee
Q18. 
What should I do if my smart phone ran out of battery before I was able to complete my PEx transaction?
A18. 
Step 1: Login to your Hong Leong Connect Mobile Banking account.
Step 2: Select "PEx" on the bottom menu (for Android / Blackberry platforms, tap the "Menu" button on your smart phone to access "PEx");
Step 3: Select "Transaction Status" on PEx - Payment Express;
Step 4: Select "Pending / Uncollected" button. If you do not find your transaction here, you may proceed to initiate the PEx transaction again.
Q19. 
Can I send the Collection Code via SMS to an overseas mobile number?
A19. 
No. At the moment Hong Leong Connect Mobile Banking App only accepts Malaysian mobile phone numbers.